Refund Policy

Our approach

We want setup issues resolved quickly and fairly. Before requesting a refund, contact support so we can verify the order and help with device, app, or connection setup.

Eligibility

Unless a different period is shown at checkout, refund requests should be submitted within 7 days of the initial purchase. Eligibility may depend on the service not having been substantially used, the issue being reproducible, and the customer completing reasonable troubleshooting.

Non-refundable situations

Refunds may be unavailable for expired request periods, change of mind after substantial use, unsupported devices or networks that were disclosed before purchase, credential sharing, policy violations, duplicate issues caused by customer configuration, or cryptocurrency/network fees where reversal is technically impossible.

How to request a review

Email shazy@shazynf.com with your order number, purchase email, device, and a short description of the issue. Never send payment-card details.

Approved refunds

Approved refunds are sent to the original payment method when possible. Bank or gateway processing times are outside our control. This policy does not reduce mandatory consumer rights in your jurisdiction.